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1. Why should I choose a SOMR registered repairer?

All SOMR members are experienced repairers who take pride in their craft and use high-quality materials.

 

2. What should I do if I am dissatisfied with the work or service from one of your members?

If you cannot reach a satisfactory resolution directly with the member, please contact us. We will review the situation and attempt to mediate a fair outcome.

 

3. Do your members cut keys?

Yes, most of our members are skilled key cutters. Please visit our Find a Repairer page to see the range of services offered. Many also provide engraving, watch battery replacement, or other services in addition to shoe repair.

 

4. Is members’ work guaranteed?

All members use quality materials designed to provide reasonable wear. However, guarantees depend on many factors, such as frequency of use and type of item, so exact timeframes may vary.

 

5. Why repair my shoes instead of buying new?

• Wear: Repair materials often outlast original manufacturer materials.

• Saving: Repairs are usually more affordable than new shoes.

• Grip: Most repair materials are non-slip, improving safety.

• Comfort: Your shoes are already broken in and comfortable.

• Green: Repairing reduces waste and is better for the environment.

 

6. How can I become a member of SOMR?

To join, create an account and pay the annual membership fee. You’ll then be invited to create a profile with shop details and examples of your work. Our team will review this before approving membership and sending you a Master Repairer certificate.

 

7. What are the benefits of being a member?

• Access to members-only resources and updates (tax, workers’ rights, legal support).

• A proof-of-membership poster to display in your shop.

• A public profile on our website to attract new customers.

• Access to customer leads and industry support.

 

8. How much does membership cost?

• Annual subscription: £132 (one-off payment)

• Monthly subscription: £12 per month

Membership renews automatically each year on your registration date.

 

9. Who can become a member?

Anyone with advanced shoe repairing skills actively working in the trade may apply. SOMR supports dedicated professionals who maintain high standards. Members with consistently poor work or multiple negative reviews may be removed.

 

10. I’ve applied — how do I set up my online account?

Once your membership payment is complete, you’ll receive an email with a setup link. To update your profile later, log into your Business Dashboard. From there you can upload images, update services, and keep your details current. If you need help, contact info@masterrepairers.co.uk.

 

11. Can I cancel my membership?

Yes. Contact info@masterrepairers.co.uk to cancel. Your membership will remain valid until the end of the payment period. Refunds are not issued for unused time.

 

12. Why should I trust SOMR members?

We carefully review members’ work before approval and encourage customer feedback. Positive reviews are highlighted on their profiles, while concerns are investigated with support offered to resolve issues.

 

13. Can I be removed as a SOMR member?

Yes. Members receiving repeated negative feedback without resolution may be suspended or removed to maintain the standards of SOMR.

 

14. What is your return and exchange policy?

We want every customer to feel confident when using SOMR members. Our return and exchange policy is as follows:

• Accepted: Returns and exchanges for both defective and non-defective products.

• Condition: Items must be new or slightly used.

• Window: Returns accepted within 30 days of purchase.

• Methods: Returns can be made in-store, at a drop-off location, or by mail.

• Return Label: A free return label is included in the package.

• Fees: No restocking fees.

• Refunds: Processed within 7 days of receiving the returned item.